Warranty

We stand behind the quality of personalized crystal gifts, accessories, and compatible LED bases.

What is covered

• Manufacturing defects that affect the product's normal use.
• Wrong product, wrong confirmed option, or quality issues caused during production.
• Eligible LED base or accessory issues reported with order details and photos or video.

What is not covered

• Damage caused by drops, misuse, improper cleaning, water exposure, or normal wear.
• Photo quality limitations caused by blurry, low-resolution, dark, or heavily cropped source images.
• Changes requested after production based on personal preference when the submitted details were used correctly.

How to request support

• Send your order number, a description of the issue, and clear photos or video.
• Keep the product and packaging until the review is complete.