Returns & Refunds
Because personalized crystal items are made for each customer, returns are handled differently from standard stock products.
Personalized items
- Custom photo crystals, engraved products, and made-to-order accessories may not be eligible for change-of-mind returns after production has started.
- Please review product size, photo, engraving, and add-ons carefully before checkout.
Damaged, defective, or wrong items
- Contact us within 7 days of delivery if your order arrives damaged, defective, or different from what you ordered.
- Include your order number plus clear photos of the product, packaging, and shipping label.
Order cancellations
- If production has not started, we can review cancellation requests.
- Once production starts on a personalized item, cancellation may no longer be possible.
Refund review
- Approved refunds are returned to the original payment method.
- Processing time can vary depending on your payment provider.
- Choosing a selection results in a full page refresh.